• Ensure your computer is protected with the anti-virus and/or firewall protection software updated with latest patches at all times. Download updates regularly to ensure you have the latest protection.
• Choose a Password that is known to you but not easy to guess by someone else. Passwords that contains combinations of alpha, numeric & special characters are generally harder to guess (e.g. a@7g3cy91). Refrain from using easily guessable credentials like nick name, Date of birth, spouse’s name, pets name etc.
• Do not choose a Password that you use for other services. Your Password should be unique to Internet Banking.
• Change your Internet Banking Password on a regular basis.
• Never disclose your Internet Banking Password to anyone. A member of NKGSB Bank will never ask you for your Password.
• Do not write your Internet Banking Username together with your Password. Do not write your Password in a recognizable format.
• Disable functionality on your computer or browsers that remembers logon details.
• Keep your system and web browser updated. Manufacturers regularly release security patches when weaknesses are discovered in their systems and browsers. Check with your software provider for these updates on a regular basis.

Check the padlock symbol and site certificate. Double-click the padlock symbol at the bottom of your browser when you log-in to NKGSB Online Banking to ensure the site certificate belongs to NKGSB Bank. This will ensure you're not being duped into entering your details on a 'fake' site. The NKGSB bank website will be http://www.nkgsb-bank.com

Check your accounts regularly. If in doubt about any transactions, note the details and call us. Always log-out after using Online Banking. Just select the log-out button and never leave your PC unattended while you're logged in to the service.

• Avoid the use of public computers to do your banking, including those at libraries, internet cafes and schools.
• Log out if you leave the computer, even if it is just for a moment. If possible, do not leave the computer unattended while you are still logged in.
• Delete your browsing history before you log out of the computer: Internet browsers store information about your passwords and the pages that you visit. Go to the tools menu of the internet browser and select options or internet options. Make sure that the browser has any auto complete function turned off, delete any cookies, and clear the history.
• Don’t type in sensitive information: Even if you take the precautions listed above, the public computer may have malicious software called a keystroke logger installed on it. These can steal your password, credit card number and bank details. Avoid doing financial transactions that could reveal sensitive information.
• Change your password immediately from a private computer.

Phishing involves an email message being sent out to as many Internet email addresses that the fraudster can obtain, claiming to come from a legitimate organization such as a bank, online payment service, online retailer or similar. To avoid getting phished you should never respond to email messages that request personal or financial information and never click on a link in such an email.

NKGSB Bank never asks you to disclose your personal or security details by email/phone. If you receive such an email/call, do not respond to it. Inform the details of the email/call to DDDD@nkgsb-bank.com and delete the email immediately.

Trojans are usually emails that may contain files, pages or attachments that you are asked to open. Once opened, they can secretly install a program on your computer that can monitor your online activity, down to what keys you're pushing on what page.

This can mean the next time you enter your credit card details on your favorite online shopping website, the fraudsters will be alerted.

Please do not open emails, hyperlinks or download attachments from Emails received from senders who are unknown to you or from untrusted sources.

A recent scam involves someone offering, via an email or website, to pay funds into your account on the understanding you then transfer them overseas. In return, you supposedly get a commission.

Many of these scams involve the proceeds of fraud and you should ignore the request. Any customer that participates will become involved in a police investigation and we could close any account involved in this scam. If it looks too good to be true, it probably is a con.

Please do not respond to emails, hyperlinks or download attachments from Emails received from senders who are unknown to you or from untrusted sources.

This involves unsolicited letters and email messages offering the recipient a generous reward for helping to move a staggeringly large balance of funds, usually in US Dollars.

The fraudsters are primarily seeking banking details. The transactions typically require the recipient of the letter or email message to pay something like a fee / tax / bribe to complete the deal - this is the Advance Fee. Such fees will be lost if paid.

Please do not open emails, hyperlinks or download attachments from Emails received from senders who are unknown to you or from untrusted sources.

If you suspect someone has access to your Internet Banking details, logon to Internet Banking to change your Password and immediately call us on our Phone Banking Numbers. NKGSB's Phone Banking numbers are accessible 24 hours a day, 7 days a week*.

Please read the section on “Your role in Online Security” to learn about how to protect yourself from such email frauds.